OMBUDSPERSON OF CHITKARA UNIVERSITY, HIMACHAL PRADESH

Name of the Ombudsperson: Prof. Kuldeep Kumar Raina
Vice Chancellor
M S Ramaiah University of Applied Sciences
Gnanagangothri Campus, New BEL Road, MSR Nagar, Bangalore – 560054
Phone: 080 4536 6666
Email: vc@msruas.ac.in

FUNCTION OF OMBUDSPERSON

• The Ombudsperson shall hear appeals from an aggrieved student, only after the student has availed all otherremedies provided under these regulations.
• While issues of malpractices in the conduct of examination or in the process of evaluation may be referred tothe Ombudsperson, no appeal or application for revaluation or re-totalling of answer sheets from anexamination, shall be entertained by the Ombudsperson unless specific irregularity materially affecting theoutcome or specific instance of discrimination is indicated.
• The Ombudsperson may avail assistance of any person, as amicus curiae, for hearing complaints of allegeddiscrimination.
• The Ombudsperson shall make all efforts to resolve the grievances within a period of 30 days of receiving theappeal from the aggrieved student(s).

PROCEDURE FOR REDRESSAL OF GRIEVANCES BY OMBUDSPERSONS AND STUDENTGRIEVANCE REDRESSAL COMMITTEES:

• Each institution shall, within a period of three months from the date of issue of this notification, have an onlineportal where any aggrieved student may submit an application seeking redressal of grievance.
• On receipt of an online complaint, the institution shall refer the complaint to the appropriate Students’Grievance Redressal Committee, along with its comments within 15 days of receipt of complaint on theonline portal.
• The Students’ Grievance Redressal Committee, as the case may be, shall fix a date for hearing the complaintwhich shall be communicated to the institution and the aggrieved student.
• An aggrieved student may appear either in person or authorize a representative to present the case.
• Grievances not resolved by the Students’ Grievance Redressal Committee within the time period provided inthese regulations may be referred to the Ombudsperson by the university.
• Institutions shall extend co-operation to the Ombudsperson or the Student Grievance Redressal Committee(s),in early redressal of grievances.
• The Ombudsperson shall, after giving reasonable opportunities of being heard to the parties concerned, on theconclusion of proceedings, pass such order, with reasons thereof, as may be deemed fit to redress the grievanceand provide such relief as may be appropriate to the aggrieved student.
• The institution, as well as the aggrieved student, shall be provided with copies of the order under the signatureof the Ombudsperson.
• The institution shall comply with the recommendations of the Ombudsperson.
• The Ombudsperson may recommend appropriate action against the complainant, where a complaint is found tobe false or frivolous.